To ensure a pleasant visit to our hospital, please take note of the following hospital policies, and feel free to call or speak with us in person if you have questions.
Cancellation and No Show Policy
We understand that situations arise in which you must cancel your appointment. It is therefore required that if you must cancel your appointment, you provide us at least 24 hours notice.
Appointments which are cancelled with less than 24 hours notification may be subject to a 50% services scheduled cancellation fee. Clients who do not show up for their appointment without a call to cancel an office appointment or procedure appointment will be considered as NO SHOW. Clients who No-Show two (2) or more times in a 12 month period, may be dismissed from the practice thus they will be denied any future appointments. Clients also will be subject to 50% fee for the services that were scheduled for the appointment No Show.
The Cancellation and No Show fees are the sole responsibility of the owner and must be paid in full before the patient’s next appointment.
We understand that special, unavoidable circumstances may cause you to cancel within 24 hours. Fees in this instance may be waived but only with the approval of management.
Our practice firmly believes that a good relationship is based upon understanding and good communication.
Patient Arrival Policy
Although we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings, and other cats. To protect you and your cat from escape attempts or accidental clawing, we ask that all cats are placed in cat carriers before you exit your car and enter the waiting room. A leash and harness are also an acceptable form of restraint and protection from escape.
If your cat has a cold or other possible contagious disease, we ask that you keep him or her in a carrier until instructed otherwise by a staff member.
For the safety of all animals in our care, we require that the FRCP vaccination be up to date for cats staying in our hospital. Cats admitted for boarding or grooming must be current on vaccines and verification must be provided. All new patients boarding or grooming must receive a complete physical examination by one of our doctors at their initial visit and then each subsequent year. We evaluate every cat that stays within our care, even on an outpatient basis, so that we are aware of health and behavior issues and can provide for them appropriately.
Any patients admitted with external parasites such as fleas or ear mites will receive treatment to prevent their spread to other patients in our care, and owners will be charged for this treatment.
If your cat is hospitalized for the treatment of illness or injury, we will communicate with you daily about their progress and provide and updated estimate for their care. If you have not been updated on charges, be sure to ask for this information. You are welcome to visit your cat at any time, but please call ahead so we can better accommodate you.
We require full payment at the time that services are rendered. If your cat is admitted to our hospital, we will provide you with an estimate for his or her care and will require a payment deposit for the low end of the estimate at the time of admission. For your convenience we accept Visa, MasterCard, American Express, personal checks, and Care Credit (for charges over $250) as forms of payment.